Cookies are small files a website stores in your browser. This policy lists the ones we use and how to control them.
1. Cookies we use
| Name | Type | Purpose | Duration |
|---|---|---|---|
| rk_consent | Strictly necessary | Remembers your cookie choice | 12 months |
| rk_utm | Strictly necessary | Keeps campaign parameters for the session so your enquiry reaches the right team | Session |
| No cookie | Anonymous statistics (always on) | Cookieless counts of page views, time on page and key clicks. Sets no cookies and stores nothing on your device | Not applicable |
| _ga, _ga_* | Analytics (optional), Google Analytics | Counts visits and measures which pages, links and sections people use and for how long | Up to 2 years |
| _clck, _clsk, CLID, MUID | Analytics (optional), Microsoft Clarity | Heatmaps and anonymised session recordings showing how pages are used. Form fields and chat messages are hidden from recordings | 1 day to 1 year |
| rk_journey (local storage) | Analytics (optional) | Remembers which pages you viewed and for how long on this device. It is sent to us only if you contact us, so our team can follow up on what interested you | 90 days |
| [CHAT PROVIDER COOKIES] | Functional (optional) | Keeps your chat conversation if you use a hosted chat provider | [DURATION] |
2. How we measure visits
We use two layers. Anonymous statistics count page views, time on page, referring sites and clicks on key buttons in aggregate, without cookies and without storing anything on your device. Only if you accept analytics cookies do we also use Google Analytics, Microsoft Clarity heatmaps and session recordings with form fields hidden, and a page history that is attached to your enquiry if you contact us.
3. Your choices
When you first visit, we ask whether you accept optional cookies. We always count visits anonymously, without cookies. Analytics cookies, session recordings and the page history only start if you accept. If you choose Necessary only later, we delete the page history stored on your device. You can change your choice at any time:
You can also block or delete cookies in your browser settings; the website still works with only necessary cookies.
4. Contact
Questions about cookies: privacy@recklabs.com.