This policy explains how Recklabs collects and uses personal data when you use our website, forms and chat, and the choices you have. We process personal data in line with India’s Digital Personal Data Protection Act, 2023, the EU and UK GDPR, and applicable US state privacy laws.
1. Who is responsible
Recklabs Services Pvt Ltd, Pitampura, New Delhi, India, is the data fiduciary (controller) for personal data collected through this website. For visitors in the United States, Recklabs Inc, 1 Auer Ct, 2nd Floor East, East Brunswick, NJ 08816, acts jointly with it.
2. What we collect
- Details you give us: name, work email, company, role, phone number and the message you send through our contact form or chat.
- Anonymous statistics: we count page views, time on page, referring sites, country, device type and clicks on key buttons in aggregate, using cookieless analytics. Nothing is stored on your device and no identifier is assigned to you, so this cannot be linked to you.
- Usage data: pages visited, time spent and scroll depth on each page, clicks, approximate location from your IP address (city level), device and browser type, referring page and campaign parameters (such as UTM tags), and anonymised session recordings with form fields and chat hidden. Collected only if you accept analytics cookies. If you then contact us, the pages you viewed on this device are attached to your enquiry.
- Communications: emails and call notes when you speak with our team.
3. Why we use it
- To reply to your enquiry and arrange a demo, review or proof of concept (to take steps at your request before a contract).
- To send you information you asked for, and, with your consent, occasional updates you can opt out of at any time.
- To understand how the website is used and improve it (with your consent for analytics cookies).
- To meet legal obligations and protect our rights.
4. Where your data goes
Form and chat submissions are stored in our customer relationship management (CRM) system, [CRM PROVIDER NAME], and may be processed by our email and hosting providers. These providers act on our instructions under data processing agreements. Some of them store data outside India or your country; where they do, we use contractual safeguards such as standard contractual clauses.
5. How long we keep it
We keep enquiry data for up to 24 months after our last contact with you unless you become a client, in which case your client agreement applies. We delete or anonymize data when it is no longer needed.
6. Your rights
Depending on where you live, you can ask to access, correct, update or erase your personal data, withdraw consent, object to or restrict processing, and nominate someone to exercise your rights. Write to privacy@recklabs.com and we will respond within the time the law requires. You can also complain to your data protection authority, including the Data Protection Board of India.
7. Grievance officer
Name: [GRIEVANCE OFFICER NAME]
Email: privacy@recklabs.com
Address: Pitampura, New Delhi, India
8. Security
We protect personal data with encryption in transit, access controls and regular reviews. No system is perfectly secure, and we will notify you and the authorities of a breach where the law requires.
9. Cookies
We use strictly necessary cookies to run the website and, only with your consent, analytics cookies. See our cookie policy for details and to change your choice.
10. Children
The website is intended for business users and is not directed at children. We do not knowingly collect data from anyone under 18.
11. Changes
We will post any update here and change the date at the top. If a change is significant, we will highlight it on the website.